Xerion specialises in the provision of the following
services: Presales Support; Project Management; Consulting/Application
Development; Health Checks; Application Support and
Strategic Consulting.
Xerion possess the extensive product knowledge and capability
to effectively demonstrate the Remedy or Service Desk Express toolkit to clients involved
in the early stages of the software procurement process. Xerion
always attempts to demonstrate a solution that best fits the scenario.
Xerion take the view that no two demonstrations are ever likely
to be the same. We therefore invest the effort into understanding
your organisation and adapting each presentation to match the
needs of your company.
Xerion have been consistently involved in the management of BMC
(Remedy and Service Desk Express)
projects of varying size. With full awareness of the development
cycle and prerequisite knowledge of critical factors required
for a successful implementation, we can optimise the project lifecycle,
thereby ensuring that your organisation maximises return from
its investment.
Xerion have been involved with the BMC (Service Desk Express and Remedy) rapid development lifecycle
for a number of years. We are fully versed in terms of best practices
and approach, and at the same time, extremely familiar with the
pitfalls that may be posed as a direct result of the flexibility
offered by the product. A Xerion consultant fully certified by
BMC always oversees and checks implemented
solutions.
Heathchecks
As BMC Accredited Consultants, we possess the expertise to
conduct a comprehensive healthcheck review of your existing Remedy
or Service Desk Express application, thus highlighting any shortfalls, which may be potentially
impeding your operation. The outcome of this exercise is extensively
documented and will include detailed step by step recommendations
with regards to service improvement.
As part of a post implementation service, Xerion offers application
specific support to its customers. This level of specialised support
ensures that you have fast and efficient access to the knowledge
pool and consultants whom have been directly involved with your
organisation's development project.
Our consulting team can work with you to discuss how best to maximise
your investment. Our strategic consulting allows us to work with
your organisation to find other ways to use your selected product.
